Return / Exchange Policy at Moha

RETURN/EXCHANGE POLICY AT MOHA

Products purchased during SALE or EXHIBITIONS are not eligible for Return or Exchange.

Criteria for Return/ Exchange:

  1. Return or Exchange will only be initiated from team Moha if the customer notify us of any of the following instances within 7 days of receiving the product:-
    • The product received by the customer is defective.
    • The wrong product was sent by the team.
    • Any damage occurred during the transit.
  1. If the product doesn't fit or mistakenly ordered the wrong product
  2. Products purchased during SALE or EXHIBITIONS are not eligible for return or exchange.

  RETURN POLICY:

  • As per the discussion with our team, the customer should send back the product with barcode/tag to the address mentioned on the website .
  • Product without barcode/Tag and receipt will not be eligible for return/ exchange.
  • Refund will be initiated only after the product our team receives and inspects the product.
  • Shipping Charges won’t be refunded.
  • Returns that are initiated by the Moha team will take 15-20 working days to deliver, as per the return norms of the shipping companies.
  • Refunds will be processed within 7-10 business days of receiving the returned item and will be issued to the original payment method. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or credit card company.

NOTE:

    • Customers are requested to contact us at orders@mohabygeetanjali.com or call us at +91-9930898047 (From Monday - Saturday 10-7 pm)
    • We take utmost care while making & packaging of our products to provide our customer the best experience.
    • Our products are handcrafted and may might slightly differ from piece to piece. These differences will not be considered manufacturing defects.
    • In case of semi-precious stones, resins, Enamel etc. they might have some irregularities due to their natural form and will not be considered as manufacturing defects.
    • We will not be able to guarantee the accuracy of the colors as it may vary depending on resolution and display of the screen for individual user.