RETURN/EXCHANGE POLICY AT MOHA
- Return will only be initiated from team Moha for the following instance:-
- The product received by the customer is defective.
- The wrong product was sent by the team.
- Any damage occurred during the transit.
- If the product doesn't fits or mistakenly ordered the wrong product
- Customers are requested to contact us at firstname.lastname@example.org or call us at +91-9930898047 (From Monday - Saturday 10-7 pm)
- As per the discussion for such an instance, the customer should send back the product to the address mentioned on the website.
- Refund: Refund will be initiated only after the product reaches our workshop. Shipping Charges paid at the time of shipping won’t be refunded, we will only refund the original price for the product.
- Exchange: We do not do exchanges (one design for another design) in such cases we can refund the amount and the customer can place an order for the new product.
- We take utmost care of our products while packaging to ensure that no pressure is applied onto the product and that it does not get damaged during transit.
- Returns that are initiated by the Moha team will take 15-20 working days to deliver, as per the return norms of the shipping companies.
- In case, the customer wants to return or exchange the product, the price tag must be intact, with no price tag the product won't be accepted for return or exchange.
- we can only initiate the refund when our team receives and inspects the product.
- Some of our products are crafted by hand and might slightly differ from piece to piece. These differences will not be considered manufacturing defects. Also when we use semi-precious stones, resins, etc. they might have some irregularities and will not be considered as manufacturing defects.
- We will not be able to guarantee the accuracy of the colors you observe when you see the products online, as the depth and resolution of each computer or mobile screen differ.
DEFECTIVE / DAMAGED MERCHANDISE:
We ensure that all of our products go through a rigorous quality check for any defects, but few might rarely go unnoticed. If you come across any of those, please email us at email@example.com or contact us on +91-9930898047 within 7 days of you receiving the order. We will try to resolve the issue at the earliest.
If in case, the customer wants a refund for the product they brought, you can contact us regarding the same at firstname.lastname@example.org or call us on +91-9930898047.
- shipping charges paid by the customer at the time of placing an order will be deducted and the original amount of the product will be refunded to them.
- Refund will be initiated through the same source the payment was done, via Razor pay.
- It takes 3-4 working days for the refund to reflect in the recipient's account statement.
For any further queries we are happy to answer any questions related to Moha jewelry.
A few questions frequently asked
1. Do we exchange one Moha product for another?
- We do not accept exchange of the one Moha product for another Moha product. You can ask for a refund, and place a new order for the new product.
2. I brought a few pieces of jewelry at the time of the exhibition, Can I exchange the product or get a refund? I will send the product back.
- We do not provide refunds or exchanges for products purchased or during exhibitions or sales.
3. I changed my mind regarding my order (customized product) can I return it?
- The product that is made especially for a customer with customization, will be not eligible for a refund.
4. I brought the product a year back, but it doesn’t fit well now can I get a new product of the same design?
- We don’t exchange products after 7 days, we can repair the product, repair charges will be told when the product is received by us.
- For such a case, the customer should send the product to the address mentioned on the website.