Moha Return & Exchange Policy

We're here to make it right—contact us anytime!

Return & Exchange Window

Accepted within 4 working days of delivery (exchanges up to 7 days for fit/defect issues).
Shipping/return charges borne by customer (except policy pickup within 4 days).

Return Eligibility Criteria

Items must be:

Unused, unworn, undamaged, with no tags removed. Provide clear photos or videos.
In original packaging, tags, barcodes, and certificates intact.
Free of wear, alteration, or mishandling.

This preserves Moha's quality for everyone.

Refund process

We'll approve and share return address/instructions.
Ship securely with tracking.
Upon receipt and verification, refund processes to your original method in 5-7 business days.

How to Initiate?

WhatsApp/Call: +91-9930898047 (Mon-Sat, 10 AM-7 PM)
Email: orders@mohabygeetanjali.com
Our team will guide you smoothly.

Not a Defect (Handcrafted Nature)

1. Minor finish/texture variations.
2. Natural stone/enamel irregularities.
3. Color shifts from lighting/screens.
4. Silver's natural patina/oxidation over time.

Considered a Defect

1. Provide clear photos or videos of 
2. Broken/damaged on arrival. 
3. Missing stones/components. 
4. Non-functional clasps/hooks. 
5. Severe transit damage or any other kind of damage or order mistakes. 
6. Again provide clear photos and videos immediately on arrival.

Shipping on Returns

Within 4 days, charges are borne by the customer if the first pickup missed.

Pickup Failed. What next?

If the initial return pickup attempt fails, any subsequent pickup request will be chargeable and will be borne by the customer.

Non-Returnable Items, Friendly Note

Final sale, Final clearance, or promotional pieces.
Custom made / pre order made / personalised  (contact within 48 hours of delivery for any defects/transit issues, we'll repair).

Post-Delivery Care

Damage after 7 days (wear, accidents, water/chemicals) not covered. 

Repairs available (charges apply).

Exchange Details

1. Exchanges are accepted only if the product does not fit or if it arrives damaged or              defective.
2. Exchange requests must be raised within 7 days of delivery
3. The exchanged product must be of equal or higher value
4. Any price difference must be paid by the customer.
5. For exchange orders, shipping charges for the new product will be added and                    communicated to you before processing.

Refund Policy

Prepaid: To original method, 5-7 business days post-inspection (adjusts for discounts/charges).
COD: To your UPI/bank details provided.